Enterprise Service Manager (ESM) 2.0
Extending far beyond basic IT monitoring capabilities, Enterprise Service Manager is a superior monitoring and alerting solution that provides organizations with expanded insight into their IT infrastructure before problems can affect critical business processes.
Enterprise Service Manager (Monitor) provides organizations with a number of essential benefits, including the following:
- Comprehensive IT Infrastructure Monitoring: Provides monitoring of all mission-critical infrastructure components – including applications, services, operating systems, network protocols, systems metrics, and network infrastructure.
- Visibility: Provides a central view of the entire IT operations network and business processes. Powerful dashboards provide at-a-glance access to vital monitoring and third-party data. Views provide users with quick access to the information they find most useful.
- Awareness: Alerts are sent to IT staff, business stakeholders, and end users via email or mobile text messages, supplying outage details so they can start resolving issues immediately.
- Proactive Planning: Automated, integrated trending and capacity planning graphs allow organizations to plan for infrastructure upgrades before the use of outdated systems interferes with company objectives.
- Customizability: A powerful GUI permits customization of layout, design, and preferences on a per-user basis, giving your customers and team members the flexibility they desire.
- Ease of Use: An integrated, web-based configuration interface lets administrators easily hand over control of managing monitoring configurations, system settings, and more to end users and team members. Configuration wizards guide users through the process of monitoring new devices, services, and applications – all without having to understand complex monitoring concepts.
Enterprise Service Manager has pre-integrated plug-in for Oracle BRM billing system.
